Refund policy
Last updated: 14 October 2026
Returns
MIRREVA products are made to order. We do not accept returns for change of mind, incorrect selections or personal preference.
Returns are accepted for eligible damaged, defective or incorrectly supplied products, subject to applicable consumer protection laws.
How to Request a Return
Please contact us at admin@mirreva.com with your order number, a description of the issue and clear photographs where possible.
Do not return any items before contacting us. We will advise whether a return is necessary and provide instructions if required.
Damages and Issues
Please inspect your order upon delivery and report any problems within the following timeframes:
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Shipping damage: Within 24 hours of delivery.
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Manufacturing defects, printing errors or incorrect items: Within 7 days of delivery.
Eligible issues include damaged products, printing defects, manufacturing faults and products that differ significantly from their advertised description.
These reporting timeframes do not limit your rights under applicable consumer protection laws.
Exchanges
We do not offer exchanges for change of mind or incorrect selections.
Where a product is damaged, defective or incorrectly supplied, a replacement may be provided in accordance with this policy and applicable consumer protection laws.
Refunds
Where a refund is approved or required by law, it will be issued to your original payment method unless otherwise agreed.
We will notify you when your refund has been processed. Please allow additional time for your bank or payment provider to make the funds available.
Consumer Protection Rights
MIRREVA is an Australian-based business serving customers internationally.
Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot lawfully be excluded under the laws applicable to your purchase.
For Australian customers, this includes the consumer guarantees provided under Australian Consumer Law.
Customers in other countries may have additional or different statutory rights, which will be honored where applicable.
Where mandatory consumer protection laws provide rights beyond those described in this policy, those laws will take precedence.
Contact
For returns, refunds, replacements or questions about your order, please contact:
MIRREVA